Hi Testers! Today we are going to see Test Cases For Hotel Management System. This is one of the common interview questions asked during an interview. So I tried to cover all possible positive and negative scenarios. All the best!
Test Cases For Hotel Management System – Positive Scenarios
Table of Contents
“A crucial component of quality assurance in software testing is the use of positive scenarios. These scenarios include a number of tests meant to confirm that a system performs as intended, satisfying or going above and beyond stated requirements.
Positive testing strives to guarantee that the software functions smoothly, providing a seamless and satisfying experience to end users by emulating ideal settings and user interactions.
These situations are essential for validating the software’s dependability, functionality, and user-friendliness and giving users confidence in how well it will perform in ideal conditions.
Reservation Process:
- Verify that a guest can successfully make a reservation.
- Verify that the correct room type and dates are associated with the reservation.
- Verify that the reservation is reflected in the system’s database.
Check-In Process:
- Verify that a guest can successfully check in.
- Verify that the guest is assigned the correct room.
- Verify that the room’s status is updated to “occupied” in the system.
Check-Out Process:
- Verify that a guest can successfully check out.
- Verify that the final bill is generated correctly.
- Confirm that the room’s status is updated to “cleaned” in the system.
Room Availability:
- Verify that the system accurately displays available rooms for a given date range.
- Verify that the availability status is updated in real-time.
Cancellation Process:
- Verify that a guest can cancel a reservation within the allowed time frame.
- Confirm that the cancellation policy is applied correctly, including any applicable fees.
Payment Processing:
- Test various payment methods (credit card, cash, etc.) for both reservation and additional services.
- Verify that payments are processed securely and accurately.
Room Upgrade/Downgrade:
- Verify that a guest can successfully upgrade or downgrade their room.
- Verify that the room change is reflected in the system, including any price adjustments.
Adding Additional Services:
- Verify that a guest can add services like airport pick-up, spa treatments, etc.
- Verify that the added services are correctly associated with the reservation.
Special Requests:
- Verify that the system can handle special requests (e.g., extra towels, specific room preferences).
- Confirm that these requests are communicated to the hotel staff.
Discounts and Promotions:
- Test the application of discounts, special offers, and promotional codes.
- Verify that the pricing reflects the applied discounts accurately.
Overbooking Handling:
- Test the system’s response to overbooking scenarios.
- Ensure that overbooked rooms are appropriately managed and resolved.
Invalid Inputs:
- Test the system’s response to invalid inputs (e.g., incorrect date format, non-numeric values).
- Verify that appropriate error messages are displayed.
Concurrency Testing:
- Simulate multiple users trying to make reservations, check in, or check out simultaneously to ensure that the system handles concurrency properly.
Security Testing:
- Test for vulnerabilities like SQL injection, cross-site scripting (XSS), and other security issues.
Performance Testing:
- Test the system’s performance under load (e.g., multiple users making reservations simultaneously) to ensure it can handle peak usage.
Compatibility Testing:
- Test the system on different browsers and devices to ensure cross-browser and cross-device compatibility.
Localization Testing:
- Verify that the system functions correctly when set to different languages or regions.
Data Backup and Recovery:
- Test data backup and recovery procedures to ensure that data is not lost in case of system failures.
User roles and Permissions:
- Test that different user roles (admin, staff, and guest) have appropriate permissions and access levels.
Error Handling and Logging:
- Test how the system handles unexpected errors and ensure that relevant logs are generated for troubleshooting.
Test Cases For Hotel Management System – Negative Scenarios
“Software testing’s negative scenarios are a key step in the quality assurance process since they concentrate on finding potential defects, vulnerabilities, and weaknesses inside a system.
Negative testing purposefully exposes the programme to unfavourable circumstances and incorrect inputs, in contrast to positive testing, which assesses predicted functions.
Reservation Process:
- Verify that a guest cannot make a reservation with missing or invalid contact information.
- Verify that a guest cannot reserve a room for a date that is in the past.
- Verify that a guest cannot make a reservation for a room type that is marked as unavailable.
Check-In Process:
- Verify that a guest cannot check in if the reservation is not found in the system.
- Verify that a guest cannot check in if the reservation status is marked as canceled.
- Verify that a guest cannot check in with an invalid or expired ID.
Check-Out Process:
- Verify that a guest cannot check out if there are unpaid charges associated with the reservation.
- Verify that a guest cannot check out if the reservation is not found in the system.
Room Availability:
- Verify that the system accurately displays “no availability” when all rooms are booked.
- Verify that the system handles date range inputs outside of its operating period appropriately.
Cancellation Process:
- Verify that a guest cannot cancel a reservation after the allowed cancellation period.
- Verify that a guest cannot cancel a reservation if it has already been checked in.
Payment Processing:
- Verify that a payment cannot be processed with an invalid or expired credit card.
- Verify that a payment cannot be processed if the reservation is not found in the system.
Room Upgrade/Downgrade:
- Verify that a room upgrade cannot be requested if no higher category rooms are available.
- Verify that a downgrade cannot be requested if the selected room type is unavailable.
Adding Additional Services:
- Verify that a guest cannot add a service that is marked as unavailable.
- Verify that a guest cannot add a service without a valid reservation.
Special Requests:
- Verify that the system handles special requests that are outside of its capabilities appropriately.
- Verify that special requests are communicated to the hotel staff accurately.
Testing scenarios Adhere to Testing Types
Discounts and promotions
- Verify that expired or invalid discount codes are not accepted by the system.
Overbooking Handling
- Verify that the system does not allow overbooking of rooms, even in scenarios with high demand.
Invalid Inputs
- Verify that the system handles extreme inputs (e.g., very long names, dates far in the future) gracefully.
Concurrency Testing
- Simulate multiple users trying to book the same room simultaneously and verify that the system handles this situation appropriately (e.g., one user is successful, while the other receives an error message).
Security Testing:
- Attempt SQL injection attacks on input fields to ensure the system is protected against such vulnerabilities.
- Attempt cross-site scripting (XSS) attacks by injecting malicious scripts into input fields.
Performance Testing
- Exceed the system’s load capacity by simulating an unrealistic number of users accessing the system simultaneously. Verify that the system responds gracefully and does not crash.
Compatibility Testing
- Test the system on older or less common browsers and devices to identify compatibility issues.
Localization Testing
- Verify that all text, dates, and currency formats are displayed correctly when the system is set to different languages or regions.
Data Backup and Recovery
- Intentionally corrupt a portion of the data and perform a recovery process to ensure that the system can restore the data accurately.
User Roles and Permissions
- Attempt to perform actions that require admin or staff privileges with a guest account and verify that they are appropriately denied.
- Verify that users with different roles (admin, staff, guest) have access only to the functionalities and data they are permitted to.
Error Handling and Logging
- Simulate unexpected errors (e.g., server crashes, network failures) and verify that the system logs relevant information for troubleshooting.
- Verify that the system displays informative error messages to users in case of unexpected events or input errors
Final Words
We thoroughly analysed a wide range of scenarios, including both positive and negative features, in our comprehensive suite of test cases for Hotel Management System.
These tests have been devised to examine the system’s functionality, usability, security, and performance, ensuring that it fulfils the high expectations of the continually evolving hotel business.
If you find any extra scenarios, feel free to add them in the comment section below.
